1. What types of alterations do you offer?
We offer a wide range of alterations, including but not limited to:
• Bag Zips and straps repair
• Shoes sole replacement
• Curtain Trim
• Sports gear fabric repair
• Tailor made luggage cover
• Hemming pants and skirts
• Taking in or letting out garments
• Adjusting sleeves and collars
• Shortening or lengthening dresses
• Suits and blazers alterations
• Repairing zippers and seams
2. How do I place an order for alterations?
To place an order:
A. Visit our website, choose the type of alteration you require, and place your order.
B. Our customer service team will connect with you via email or WhatsApp.
C. Send us images of the garments, along with measurements and instructions, through email or WhatsApp.
D. We will confirm the service charge and discuss the method, date, and time for picking up your item(s).
E. After completing the alterations or repairs, we will contact you to arrange the delivery method, date, and time.
F. For Point-to-Point or Door-to-Door delivery, payment is due when we return the items to you. For courier delivery, we will send you photos or a video of the finished items, and payment must be completed before we dispatch the courier package.
G. Enjoy your newly repaired and altered items!
3. What is the turnaround time for alterations?
Our standard turnaround time is 7 days from the date the garment is picked up. We will reach out to you within this timeframe to coordinate the collection.
If you have urgent requests, we offer a rush service for an additional fee. Please contact us to inquire about the current turnaround times for specific items.
4. How do I know what size to choose for alterations?
You have several options for selecting the size or measurements for your alterations:
• You can measure yourself with the help of our guide video or by contacting our customer service team.
• Bring one of your fitted garments for reference when seeking alterations.
• We also provide in-person fitting services.
If you're unsure about how to measure or choose the right size, please don't hesitate to reach out to our customer service team for assistance. We are dedicated to ensuring a perfect fit for you.
5. Do you offer a fitting service?
Yes! We also offer in-person fitting services.
6. What are your payment options?
We accept various payment methods, including cash, PayMe, FPS.
7. What is the payment term for alterations or repair services?
For MTR collection or door-to-door delivery, payment is due at the time we return the items to you.
For courier delivery, we will provide photos or a video of the finished items, and payment must be completed before we send out the courier package.
8. Can you alter garments that I purchase from other stores?
Yes! We can alter garments purchased from any retailer, as long as they are in good condition for alteration. Please send us any specific requirements you have for the item.
9. How will I deliver and receive my altered garments?
We provide multiple options for order pickup and delivery, including MTR stations, Door-to-Door service, and courier postage. Prices vary depending on the chosen delivery method and location.
10. Will my item look exactly like it did originally after alterations?
We will make every effort to restore your item to its original state. However, due to the nature of craftsmanship, there may be slight variations from the original look. Our experienced team strives for the closest match while prioritizing the garment's overall integrity and fit.
11. What should I do if my garment doesn’t fit as expected after alterations?
Your satisfaction is our priority! If your garment does not fit properly after alterations, please contact our customer service team within 3 days of receiving your item. We will work with you to resolve the issue, which may include further alterations.
12. For Door-to-Door delivery, do you offer any bulk discount on delivery charge?
Absolutely! If you have multiple items in a single Door-to-Door delivery order, we will only apply an additional Door-to-Door delivery charge for one item. Just select the ‘MTR delivery or pick up’ option for the extra items. If you need any assistance, please don’t hesitate to reach out to our customer service team.
13. Do you offer any guarantees on your work?
We take great pride in our craftsmanship and are dedicated to ensuring your satisfaction.
For the majority of alterations and repairs, unless otherwise stated at the time of order, we offer a 3-month guarantee on our workmanship from the date of collection or delivery.
If you are not entirely satisfied with the quality of our work, please reach out to us, and we will make it right according to our policy.
14. Do you offer refunds or exchanges?
Due to the personalized nature of alterations, we generally do not offer refunds or exchanges. If there is an issue with your order, please contact us within the specified timeframe, and we will do our best to find a solution.
15. How can I contact customer service if I have more questions?
You can reach our customer service team through the following methods:
- Email: [email protected]
- Phone or Whatsapp: +85259136213
